Frequently asked questions
- Arrival and General Info
- Yacht Life
- Cabin Bookings
- Booking Info
- Skippers & Hostesses
- Travel to Croatia Info
- Payments / Cancellations
Check-in and check-out times?
Check-in and check-out is on Saturdays. Check-in is from 10.00 am until 6.00 pm when boarding starts. Check-out and debarkation is no later than 9.00 am. The yachts need to be back in their marinas on Friday evening.
Where do I check-in and check-out?
Check-in is at our Hospitality desk in your designated marina which is stated on your booking confirmation. Check-out is at the same marina.
When do I board my yacht?
Boarding starts at 5.00 pm after you check-in at our Hospitality desk. Check-out and debarkation is no later than 9.00 am.
What happens if I can’t make it on time for the yacht departure on Saturday?
In case you miss the departure time, you need to make your way out to the yachts yourself. We do not provide any transfers out to the yachts once they have set sail.
Can I join the Sail Experience for less than a week?
No, it’s not possible to book a cabin or a yacht for less than 7 days. You can join later and/or leave earlier but you would still be required to cover the price of a full week. Please keep in mind that you will need to cover the transportation costs to and from the yacht yourself.
Is there a luggage weight limit?
No, but remember that storage space on the yachts is limited so we recommend taking duffle bag type of luggage.
Can I book flights through Sail Experience?
No, this service isn’t provided.
Can I buy Ultra Europe tickets through Sail Experience?
Yes, for more information contact us directly.
Do I have to follow the Sail Experience route?
We tend to keep all the boats together on the route but slight detours are possible in agreement with your skipper.
Do you have any age restrictions?
Our guests need to be 18 or above to book.
What is the average age on the Sail Experience Yacht Week?
All age groups are welcome, but a rough average tends to be between 20 and 35 years of age.
How many yachts will there be in the flotilla?
This depends on how many bookings we get, therefore we cannot guarantee a specific number of yachts during a certain week. In some week we have only few yachts and in some more than 30 yachts.
How much experience do you have?
We’ve been organising sailing events since 1997. In the past, it used to be competitive regattas with a party and fashion show on land. We realized that people want to combine swimming, sun, parties, sailing and they want to enjoy the beauty of the islands. In 2009 we started organising Yacht weeks.
How often do you organize private parties?
Our private parties are organized in secluded bays 2-3 times throughout the week during daytime. It depends on the week and on the weather conditions at sea.
Can I join a party even though I won’t be sailing with the Sail Experience flotilla?
Only people that have booked with Sail Experience can join the parties.
Can you give me an estimated cost for the week?
The cost for the week depends on the yacht you choose. All available yachts with prices and a guide with additional costsare available on our website. You will have to pay for flights, transfers (that are not included in the price), food and drinks off and on board, island tours yourself. As an example you will spend a similar amount daily as you would on any other holiday. But then you can make it cheaper if you choose to eat all your meals on the yacht.
For cabin bookers this is slightly different as the Skipper and Hostess are not optional.
It will be my first time on a yacht – I have never sailed before.
Most of our guests were first time sailors and loved it! Sailing is an amazing experience. We only sail for a few hours each day, so you have the option to relax and party on the boat or check out the shore stop location every day.
It is up to you if you’d like to relax on the boat, learn how to sail, or explore and party on the islands.
Who will cook and clean the yacht?
You will be required to prepare your own food and clean up after yourself. Don’t worry – you are not alone on the yacht and everyone may choose to rotate duties. Keep in mind that the skipper is also a part of the crew. Don’t forget to prepare a meal for him/her as well!
How do cabins on a yacht look like?
Each yacht has an indoor and outdoor common area (saloon). They are compact but comfortable, although they are not especially spacious inside. There is a full kitchen and dining area on each yacht, as well as refrigeration, electricity, speakers, and other amenities.
The cabin rooms are shared. Most yacht cabins have a double bed which will hold two people. Others have bunk beds. The cabins have small cupboards and closets for clothes. There are bathrooms and showers on all yachts.
Please keep in mind that sailing yachts are not luxury hotels. If you have ever traveled in an camping van, it is a similar experience…just on the water!
How much time will we spend on a yacht?
We sail for between 2-4 hours every day. The islands are relatively close together and you will never be sailing in the open sea out of sight of land.
When we are not sailing, what you do is up to you! You can stay on the yacht or explore the islands. All of the yachts will travel together, which gives plenty of opportunities for combined social activities and regattas.
When I travel in car I usually get sick. What if it happens on yacht?
Sea sickness is something that can be managed. Skippers carry nausea/seasick prevention tablets. If you are feeling unwell, let the skipper know and he/she will look after you.
Please note that avoiding acidic foods and drinks and not missing sleep can help prevent seasickness. If you know that you are prone to seasickness, you can prepare for your trip by checking out this website.
Are there ATM’s anywhere? Where can we take out money while at sea?
You will find ATM’s in every town/place we go, except uninhabited bays.
Is there a supermarket close to the starting marina?
We recommend that you stock your boat with food and drinks on the mainland as the shops on the islands are pricier.
Is there a place in the marina where I can store my luggage?
Marina Kaštela – There is a large supermarket in walking distance from the marina. Make your purchases after the check in with the charter company.
What outlets or voltage will be available on the yacht?
The 220V European outlets can be used only when the boat is docked in marina and connected to power from the shore or when the boat is running its engine. In other cases you can bring a car charger adapter with you as there is a 12V outlet also available on the boat.
Will there be linen and towels provided on the yacht?
Yes, but beach towels are not included.
Is there air conditioning available on the yacht?
There are 2 classes of yachts. Air Condition yacht can be find in First class..
Is there a shower on the yacht?
Yes, but water supply is limited so take advantage of the showers in the marinas when possible.
Is there a fridge on the yacht?
Yes, there’s a small fridge with limited space on each yacht. Be careful not to buy easily spoiled food in bulk (i.e. meat, cheese, milk). Rather complement your food supplies with such food along the way.
Is there WiFI on the yacht?
Every yacht is supplied with a WIFI device and has unlimited data for a week so you can freely enjoy your holiday by sharing photos and videos on Social media by tagging Sail Experience..
Cafes and restaurants in Croatia have free internet access for customers and are easily accessible any time we are not sailing.
What can I do in the ports?
Your skipper and/or hostess will be able to tell you everything about your port of call. What we propose is, that once on land, you explore as much as possible and the best way to do that is to rent a scooter, a bike, a car or even a jet-ski. If you want to go for guided tours please ask your skipper and/or hostess for assistance.
Is there a possibility to rent a motor yacht?
No, our flotilla consists only of sailing boats.
What type of yacht will I be on?
Two weeks before the event, you will receive an email with the exact details about the type and name of the yacht. Usually cabin booking yachts are 3, 4 or 5 cabin Economy class yacht,, meaning you will be sharing with 6 to 10 other people + skipper, but depending on how many bookings we have that week, the yacht might be smaller or bigger.
We are 4 people in total that would like to be on the same yacht, is it possible?
Yes, if we have availability. Please contact email@example.com and we’ll see if it’s possible for the week you are interested in.
What gender ratio will there be on my yacht?
We aim to have a 50/50 gender ratio on all cabin booking yachts but can not guarantee.. This depends on how many bookings we get and therefore we cannot guarantee that this will be the case on all yachts.
When will I know who I will be sharing the yacht with?
Two weeks before the event starts you will get an email with all the necessary information. There you will be introduced to the other guests on your yacht and have the chance to connect with them.
What if I have food alergies?
The Sail Experience staff will contact you about 2 weeks before the event starts to ask you about any food allergies you might have.
How can I join Sail Experience?
There are 2 options: book a yacht with your group or book a cabin with a friend.
How do I log into my booking?
This service is coming soon. In the meanwhile, please check your booking confirmation or contact us at firstname.lastname@example.org for all your booking related questions.
After making the booking when do I need to pay for the yacht?
The first payment is due within 24 hours of making the booking. The date of the remaining payments depends on the event and week you are going in.
When do I receive the joining instructions?
Two weeks prior departure, you will receive the joining instructions to your e-mail or booking profile with all the information relevant for your yacht week.
When is the cut-off date for adding new crew members to my yacht (Yacht Bookers)?
The crew list needs to be finalized 2 weeks before your departure.
What is the Crew List?
The Crew List is a register with the Croatian Marine authority. All yachts need to have a valid Crew List sent in one week ahead to be able to sail. Name and surname, birth place, birth country, nationality, date of birth, type of identification document and passport number are all required fields within the Crew List.
Can I show up on site and join a crew without any previous arrangements?
No, this is not possible as the charter companies need to prepare and submit the crew lists to local maritime authorities a week earlier.
What’s a security deposit and why do I need to pay it?
Everyone who books a yacht or a cabin needs to pay a deposit. You can choose to pay the deposit either by credit card or in cash. The deposit is a kind of insurance that you pay to the charter company during check-in. It is used as security against any damages caused to the yacht during the week. If there is no damage done at check-out of the yacht by the end of the week you will be refunded the entire amount. The full price of the security deposit can be divided between everyone on board.
Please bear in mind if you make payment by your credit card, the hold on your credit card will be released by the charter company upon check-out, but sometimes it takes even a month for the funds to be credited back to your credit card.
What do Ultra VIP tickets include?
Access to the private VIP viewing platform, with unobstructed main stage views, lounge area and bottle service
Separate VIP entrance
Dedicated VIP toilets and washrooms
When will the skipper/hostess be assigned to our yacht?
The skippers and hostesses will be assigned to your yacht no later than two weeks before departure.
Would choosing a hostess affect number of spots showing on the booking page?
Yes, the booking page will withdraw 2 spots from the total of spots available at your yacht the moment you chose to have a hostess on board.
What happens if I remove a hostess or a skipper from my booking?
To cancel a hostess or a skipper, please contact us directly at email@example.com. If you remove a hostess or a skipper from your booking while still not having settled all your instalments, you will be required to pay an additional 80 Euro penalty fee. After you have completed your payments it is no longer possible to cancel a skipper or hostess.
Can I request a specific skipper/hostess?
It is possible to ask for a specific hostess or a skipper by sending us an e-mail to firstname.lastname@example.org, however there is a charge of 50 Euro for this specific request.
What are our obligations towards the skipper?
The skipper is there to manage the sailing yacht, keep an eye on maritime meteorology and all other aspects of navigation. Your skipper will inform you about safety procedures, which you need to obey while on board. The skipper needs to have his own bed on the yacht. Make sure you treat them like a king or a queen and in return they will help out whenever you need it! If you are happy with the skipper’s service, it is customary to leave a tip by the end of the week.
How can I change my booking to be a guest skipper?
You can change to a guest skipper anytime before you finalize your payment plan for an administrative fee of 80 Euro. Just send an email to email@example.com and we will help you sort this out.
How do I get in contact with my hostess before the event?
You will be able to view the hostesses contact details on your booking and get in contact a few weeks before your event starts so that you can discuss special requests, menus, and anything that may come up.
How much does a hostess cost?
Hostess’s costs 650 Euro. If you were happy with her service, it is customary to tip your hostess.
Do I need a visa to enter Croatia?
Please check the following website to find out.
What currency is used in Croatia?
The official currency in Croatia is the Kuna (HRK). Despite being part of the EU, Croatia hasn’t adopted the Euro yet. At major tourist hubs there are plenty of exchange bureaus.
How do I get to Croatia?
Croatia has several international airports with multiple flights daily. Fly into Split, Dubrovnik, Zagreb, or Zadar. We recommend checking Google Flights Explorer or Kayak to find competitive pricing.
Fly into Split
The airport in Split is the closest and most convenient airport to our departure marina Kaštela (only 7 km away)
Fly into Dubrovnik
For the weeks leaving from Dubrovnik, arriving at the Dubrovnik Airport is the best way to start our Sail Experience..The marina is ACI marina Dubrovnik/Komolac..
How do I get from Split Airport to the marina?
There’s a few ways you can actually get there.
Taxi from the Airport ranges from 200 Kuna to 250 Kuna.
For Marina Kaštela, hop on the No. 37 service towards Split. Make sure to get off at the 8th stop in Kaštel Gomilica.
At present, Sail Experience is not organising transfers from the airport to the marinas or back.
PRICES IN CROATIA:
Beer – €2 to €5
Cocktails – €6 to €15
Shots – €2,5 to €8
Coffee – €1,5 to €4
Soft drinks – €2 to €4
Bottled water – €1 to €3
Fast Food – €3,5 to €7,5 (Burgers, pizza, sandwiches, etc.)
Dinner with Wine – €20 to €40 (At good local restaurants)
The prices in Croatian supermarkets and local markets are very reasonable and similar or lower than other European countries.
Where do I pay?
The option to log in to your booking will be available soon. In the meanwhile, check your booking confirmation for a detailed instruction on how to pay. For any questions, please ask at firstname.lastname@example.org.
What happens if the 1st invoice isn’t paid on time?
If we don’t receive the first installment within 24 hours your booking will get cancelled.
Can I get an extension for the 1st payment?
No. You need to pay the first invoice within 24 hours of booking in order to secure the yacht. The booking is not fully confirmed until we have the full amount of the first invoice.
How do we split the payment among the crew?
When booking a yacht, usually it is one person that is the main contact responsible for that booking and payment plan. If you wish to receive multiple payment links so that everyone in the crew pays their own share, you may request this service free of charge on this mail: email@example.com.
How do I know when to pay my installments?
Check your booking confirmation for all the information regarding your payment plan. The service to login to your booking account will be coming soon.
Can I pay by wire transfer?
Yes, further information is detailed here.
Will the charter company withdraw the deposit from my card or only put it on hold?
The money should just be on hold and then it depends on your bank how many days it will take before you can access the money again after the charter company has released it at your check-out. Some banks do it instantly and some banks hold them for a few weeks.
Will I get my money back if I cancel the booking?
You can’t transfer your booking to another yacht after your reservation is finalised.
If you lower the cost to the similar boat to the one I booked am I allowed to swap for a cheaper option?
The amount, if any, that you will get back if you cancel your booking depends on how close to your departure the cancellation is made. You can find more info in our Terms and Conditions and here.
We booked a full yacht and I can not join my crew, can I get a refund for my spot?
You will need to resolve this issue within your crew. Unfortunately, we cannot refund your part as we don’t make individual refunds. Your crew needs to pay for the yacht in full, no matter how many people there are on it in the end.
I booked a cabin and I need to cancel my spot, can I get a refund?
The refund is determined by the booking cancellation policy.